Future Pay is India's most convenient and secure digital wallet for shopping across Future Group outlets such as Big Bazaar, Ezone, Central and Brand Factory Stores. Use Future Pay for a cashless, hassle-free experience while shopping.
  • It's safe and easy to use.
  • You can use it on-the-go using your mobile phone
  • You can use it across Future Retail Outlets such as Big Bazaar, and Ezone as well as at Future lifestyle stores such as Central and Brand Factory.
  • You can save money with exciting offers
  • You can add money using net banking, credit card or debit card and even by cash at our stores
  • You can link your loyalty cards with Future Pay and enjoy the convenience and savings hassle free
Future Pay is just like ready to use cash. All you have to do is register & start using it. Simply add some money to its subwallets, or link your loyalty cards and get going.For eg: If you want to shop at Big Bazaar, Ezone simply add money to Future Pay’s Big Bazaar wallet and to shop at Central stores then add money to Future Pay Central Wallet and to shop at Brand Factory simply add money to FuturePay’s Brand Factory wallet
It's absolutely free!
You just have to download the Future Pay Application from the Play /App store. Next, add the basic registration details and create a password.
Don't worry! Your personal information is absolutely safe with us. We keep your information encrypted on our servers and never share it with any third party.
Your personal information is only used to contact you regarding your queries and to send communication that you may have opted to receive.
  • Please complete the shopping at the store.
  • Visit the Cash Counter to make the payment
  • Please inform the cashier the amount that you would like to pay through Future Pay
  • Please give the cashier your registered Future Pay number
  • Please choose the sub wallet you would like to pay from (Future Pay, payback etc)
  • Share the OTP with the cashier
  • Transaction is complete
  • Please note: You can pay for transactions done at Big Bazaar, Ezone, FBB and Foodbazaar using Big Bazaar Wallet. You can pay for transactions done at Central with Central Wallet only.Similarly for Brand Factory related transactions you can pay via balance in your Brand Factory wallet.
  • Please complete the shopping at the store.
  • Visit the Cash Counter to make the payment
  • Please inform the cashier the amount that you would like to pay through Central Wallet
  • Please give the cashier your registered Future Pay number
  • Share the OTP with the cashier
  • Transaction is complete
  • Please note that you can make the payment via Central wallet only for the merchandise that you have bought at Central store only .
  • Please complete the shopping at the store.
  • Visit the Cash Counter to make the payment
  • Please inform the cashier the amount that you would like to pay through Brand Factory Wallet
  • Please give the cashier your registered Future Pay number
  • Share the OTP with the cashier
  • Transaction is complete
  • Please note that you can make the payment via Brand Factory wallet only for the merchandise that you have bought at Brand Factory store only .
It's absolutely secure! PayU is our payment gateway partner. All the transactions are executed safely and no personal information regarding your payment is ever accessible to any employee or third party.
The maximum amount that you can load in Future Pay's sub wallets should not exceed Rs50000. This can also be a cumulative balance of your sub-wallets.
Store locator will help you find our future group stores within your vicinity so that its easier for you to locate your favorite Big Bazaar, Ezone, Brand Factory and Central stores to carry out hassle free shopping.All you need to do is to switch on your GPS location and accordingly we show you both MAP view as well as list view of Futuregroup stores.

Walk into any Big Bazaar store and request the cashier to load money to your Big Bazaar Wallet in these easy steps:

  • Mention your registered mobile number
  • Submit the OTP to the cashier
  • Complete the payment via cash or card
  • Top up complete
  • Collect receipt and preserve for future reference

Walk into a Central store and request the cashier to load money to your Central Wallet in these easy steps:

  • Mention your registered mobile number
  • Submit the OTP to the cashier
  • Complete the payment via cash or card
  • Top up complete
  • Collect receipt and preserve for future reference

Walk into a Brand Factorystore and request the cashier to load money to your Central Wallet in these easy steps:

  • Mention your registered mobile number
  • Mention your registered mobile number
  • Submit the OTP to the cashier
  • Complete the payment via cash or card
  • Top up complete
  • Collect receipt and preserve for future reference
It's usually instantaneous, do give us a couple of hours in case there is any technical issue.
Incase if you have loaded any amount in your wallet it will never expire. However if there is any promotional/offer related cashback that is credited to your account it will expire based on terms and conditions of the offer if unutilized
Big Bazaar Wallet is a closed wallet and the amount once added to any of its sub-wallet cannot be refunded. However, you can always spend this amount at Future Group outlets such as Big Bazaar, Food Bazaar, Fbb and Ezone.
Central Wallet is a closed wallet and the amount once added to the wallet cannot be refunded. However, you can always spend this amount at any of your favorite Central Stores across India.
Central Wallet is a closed wallet and the amount once added to the wallet cannot be refunded. However, you can always spend this amount at any of your favorite Brand Factory Stores across India.
There is no expiry date to the money that you have added to the wallet. It's safe with us and available to you at all times
Since Future Pay is a prepaid wallet, you can make transactions once there is money in your respective sub- wallet. You can load money in your wallet by using credit card, debit card and netbanking. Also you can add money to it by paying cash at any of our stores.
Also if you have linked your cards, you can pay using the same as well. For example: If you have linked your Payback card, you can redeem the points that you have in your Payback card and pay the remaining amount (if any) by cash or card.
  • Please complete the shopping at the store.
  • Visit the Cash Counter to make the payment
  • Please inform the cashier that you would like avail offers through Big Bazaar Wallet
  • Please give the cashier your registered Future Pay number
  • Confirm the offer detail
  • Make the payment either with Future Pay’s Big Bazaar wallet or any other modes accepted at store
  • Transaction is complete
  • Please complete the shopping at the store.
  • Visit the Cash Counter to make the payment
  • Please inform the cashier that you would like avail offers through Future Pay's Central Wallet
  • Please give the cashier your registered Future Pay number
  • Confirm the offer detail
  • Make the payment either with Central wallet or any other modes accepted at store
  • Transaction is complete
All cashback that you earn or are eligible for will get credited to your Big Bazaar wallet and you can redeem that against the shopping done only at the Big Bazaar, Food Bazaar, FBB and Ezone Stores.
All cashback that you earn or are eligible for will get credited to your Central wallet and you can redeem that against the shopping done only at the Central Stores.
All cashback that you earn or are eligible for will get credited to your Brand Factory wallet and you can redeem that against the shopping done only at the Brand Factory Stores
Its sole discretion of Future Retail Limited as in what offer they are running .i.e. if it's a monthly cashback offer in that case the cashback needs to be utilized by the month end else it would lapse. If its top up offer that is on loading some amount if user gets cashback then that won't expire.
Its sole discretion of Future Lifestyles Fashion Limited as in what offer they are running .i.e. if it’s a monthly cashback offer in that case the cashback needs to be utilized by the month end else it would lapse. If its top up offer that is on loading some amount if user gets cashback then that won’t expire.
Its sole discretion of Future Lifestyles Fashion Limited as in what offer they are running .i.e. if it’s a monthly cashback offer in that case the cashback needs to be utilized by the month end else it would lapse. If its top up offer that is on loading some amount if user gets cashback then that won’t expire.
It's simple! You can add money to your Future Pay's sub-wallet by clicking on My Wallet Icon on the Home Page. You will be now redirected to My Wallet Page. All you need to do is click on the “Add Money”icon next to the sub- wallet in which you want to add money,enter is amount and payment details and after a successful transaction, money will be added to your respective Future Pay’s sub-wallet.

You can add money by credit card, debit card, net banking and even by paying cash at our stores. Incase if you want to add money to any of the sub wallets viz : Central,Big Bazaar or Brand Factory ,Go to my wallet page tap on the "Add money " icon against the wallet that you wish to load .You will be directed to the Add money page where you can enter the amount and complete the transaction by paying through Debit Card, Credit Card, UPI payment options. That’s not all you can also save your card for future transactions.
Cash back will be credited to your Future Pay’s sub- wallets(subject to conditions) within 24 hours of making a successful transaction.
Kindly attempt the transaction again, OTP could be delayed due to multiple issues including issues at the mobile phone operator's end. Alternatively you can even try out our new option “InstantOTP” that helps you generate OTP on your own and ensures that you have a smoother check out process.
You will find it in the burger menu right below the Invite friend’s option.
  • Complete the shopping at your favorite Big Bazaar, Ezone, Brand Factory and Central Stores
  • Visit the Cash Counter to make payment.
  • Tap on the Instant OTP option
  • You'll seean OTP on your App Screen
  • Inform cashier that you want to make payment via Future Pay App
  • Give your registered Mobile Number to the cashier and the OTP that you can see on your screen(incase if you have clicked "Instant OTP)" or the one you got via SMS while you were in the queue
  • Provide it to the Cashier. That's it you have done the payment successfully
  • Kindly note that the OTP that you generated while you were in queue is valid for 15 mins only
The OTP will be valid for 15 minutes only, Incase if it's taking longer for turn to make payment you can very well go ahead and tap on InstantOTP again. And you will get a new OTP sms that you can use for your shopping!.
Don't worry. Your money is safe with us. Please wait for another 30 minutes and check your wallet balance and if it is not updated even after 30 minutes, please reach out to us on support@futurepay.co.in or call us on : 1800-210-1818

You can check wallet balance on :

  • My Wallet Screen
  • If you tap on the menu, you can see the "My Wallet" Tab it will direct you to My Wallet screen where you can see the balance of each sub-wallet
You can make payment through Net Banking by just activating net banking services with your issuing bank.

Alternatively, you may walk in any Big Bazaar, Ezone, Central and Brand Factory stores and load your Future Pay’s sub-wallet wallet in cash. Incase if you would like load specifically into the Central Wallet then you will have to visit Central Stores.
Incase if your bank is not listed, please browse the other payment options available:
- Credit cards
- Debit cards
Alternatively, you may walk in any Big Bazaar, Ezone stores and load your Future Pay's Big Bazaar wallet or visit Central Store to load money in Future Pay's Central wallet by cash or card or visit Brand Factory Store to load money in Future Pay’s Brand Factory wallet by cash or card
We are adding more banks to give you more options to choose from. Apologies for the inconvenience.
Due to technical issues, sometimes you may get an error. Please try again after sometime.
Now you can enjoy the convenience of not carrying multiple cards while enjoying all benefits and additional offers.
To link your Payback card, go to the My Wallet Section and follow the following steps:
  • Tap on your favorite sub-wallet
  • Click on the Payback section.
  • If your Mobile number is already registered in Payback, click on the link button
  • Incase if the Mobile Number you have entered is not the same number registered with Payback, you will have to enter your registered Payback mobile number and enter the Pin and the linking will be complete.
Instead of carrying multiple cards and remembering multiple offers and processes, simply register your loyalty programs with Future Pay and enjoy the convenience and savings hassle free.
Now you can enjoy the convenience of not carrying multiple cards while enjoying all benefits and additional offers.
To link your Profit Club card, go to the My Wallet Section and follow the following steps:
  • Tap on Big Bazaar Wallet
  • Click on the Profit Club section
  • Enter your 14 digit Big Bazaar Profit Club card number
  • Enter the OTP sent to the Profit Club registered Mobile number and your linking should be complete
Please visit the My Account section in Future Pay.
Click on the Payback card connected and click on the remove option to delink the card.
Please visit the My Account section in Future Pay.
Click on the Profit Club card connected and click on the remove option to delink the card.
Please contact the customer service team of Big Bazaar Profit Club at 1800 - 200 - 22 55 make the changes and try again.
Yes you can pay via multiple options, Future Pay’s Big Bazaar wallet + Payback + Profit Club in the Wallet You can also partly through Big Bazaar wallet + Cash + Gift Card or Big Bazaar wallet + Credit/Debit Card.
Yes you can pay via multiple options, Brand Factory Wallet + Payback in the Wallet .You can also partly through Brand Factory Wallet + Cash + Gift Voucher + Credit/Debit Card.
No, as of now you cannot load money in Oxigen Wallet at our Stores but you can easily load via APP.
It can be any amount greater than 10 incase if you are loading via APP but please ensure that the cumulative balance should be less than or equal to Rs50000.
The maximum amount that you can load in Oxigen wallet linked to your Future Pay Wallet’s sub-wallet at one go should be greater than Rs10 but less than or equal to Rs4000.
No, as of now you cannot transfer money to someone else's wallet
Yes, you can link multiple cards. As of now you can link your Profit Club and Payback cards
After you log in, touch the Profile Icon on the top right of your screen. You will be redirected to the “My Account” Page. Tap on the Change Password button at the bottom left of the screen.
To login into Future Pay, you will be asked to enter your mobile number. In case you don’t remember your password click on the forgot password link and an OTP will be sent to your registered mobile number. Once you enter the OTP, you will be redirected to a screen that will allow you to set a new password
Sorry! The registered mobile number cannot be changed. Please call us on 11800-210-1818 for help on this.
We are always open and looking forward for your feedback. Your feedback is valuable to us and we would love to hear from you. Please reach out to us on support@futurepay.co.in. We look forward to hearing from you.
Alternatively, you can tap on the Contact Us option in the application menu. Please enter your transaction ID and add your feedback
We love to hear from you so please do not hesitate to write to us at support@futurepay.co.in. or from our feedback section
Your feedback and ideas help us grow and gives us a chance to offer you more.